Shipping policy

Last updated: August 21, 2026

At Goosepick, we aim to get your order to you quickly, safely and with as little friction as possible.

Order Processing

Orders are generally processed and dispatched from Mumbai within 1 working day of successful payment confirmation.

Orders placed on Sundays, public holidays or during exceptionally high-volume periods may require additional processing time.

Once your order has been dispatched, you will receive tracking information on the email address and/or mobile number provided at checkout.

Express Same-Day Order Processing and Delivery (Mumbai Only)

Orders for delivery in Mumbai are eligible for Express Same-Day Delivery.

Orders placed before 02:00PM are eligible for delivery on that same day. All orders placed after 02:00PM will be delivered on the next day.

This service is currently available in Mumbai and can be selected during checkout at the applicable fees.

Standard/Express Delivery Timelines (PAN India)

Delivery times vary depending on your location, courier availability and other logistical factors.

Most orders are delivered within a few working days after dispatch. Remote locations may take longer.

Any delivery estimate displayed at checkout or communicated after dispatch is an estimate and may be affected by circumstances outside Goosepick’s reasonable control, including courier delays, weather conditions, local disruptions or other unforeseen events.

Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

Where free standard shipping is offered based on order value, a promotion or a specific product, the applicable terms will be shown on the website or at checkout.

Tracking Your Order

Once your order ships, tracking details will be shared with you.

Please allow some time after receiving the tracking information for the courier’s system to update.

If your tracking information has not updated for an extended period or your shipment appears to be delayed, contact us at contact@goosepick.com and we’ll help investigate it.

Incorrect or Incomplete Addresses

Please ensure that your shipping address, PIN code and contact information are entered correctly at checkout.

If you notice an error after placing your order, contact us as soon as possible at contact@goosepick.com.

We will try to update the address if the order has not yet been dispatched. Once a shipment has been handed over to the courier, we may not be able to modify its destination.

Additional shipping charges may apply if an order needs to be reshipped because of an incorrect or incomplete address supplied at checkout.

Failed Delivery or Return to Origin

If a courier is unable to deliver an order after the permitted delivery attempts, the shipment may be returned to us.

If you would like the order shipped again, additional shipping charges may apply.

We recommend keeping the mobile number provided at checkout reachable while your order is in transit.

Damaged Packages

If your order arrives visibly damaged, please photograph the outer packaging and the product as soon as you receive it.

For product-specific returns, exchanges, defects or other post-delivery concerns, please refer to our Refund & Returns Policy.

Lost Shipments

If tracking indicates that a shipment may have been lost in transit, contact us and we will coordinate with the courier partner to investigate.

Where a shipment is confirmed as lost before successful delivery, we will work with you on an appropriate resolution.

International Shipping

Goosepick currently ships within India.

If and when international shipping becomes available, applicable destinations, charges, duties and delivery terms will be communicated at checkout.

Delays Beyond Our Control

While we work with courier partners to provide reliable delivery, certain delays may occur due to circumstances beyond our reasonable control.

Where possible, we will assist with tracking and escalation, but courier delivery timelines cannot always be guaranteed.

Contact Us

For shipping or delivery assistance:

Goosepick
Email: contact@goosepick.com

Please include your order number when contacting us so we can assist you faster.