Refund policy

Last Updated: August 21, 2026

30-DAY ON-COURT GUARANTEE (WINGPRO SERIES ONLY)

Available to India Customers Only. We want you to experience the Goosepick WingPro difference on the court. If you are not completely satisfied with your paddle, you may return it for a refund within 30 days of the delivery date.

THE POLICY:

  • Eligibility: This policy applies only to orders placed and shipped within India.

  • Refunds: We offer a full refund of the purchase price.

  • Return Shipping: Customers are responsible for the cost of return shipping.

  • One-Trial Rule: 

    To keep our prices fair, the 30-Day On-Court Guarantee (where you can return a used paddle) applies to your first order only (per model+shape).

    We want everyone to have the chance to try the paddles. Once you know you like our products, subsequent orders are subject to our Standard Return Policy (unopened/unused condition only) unless otherwise noted.

GUIDELINE FOR PRODUCT MODIFICATIONS:

To maintain eligibility for a return under this policy, please follow these guidelines:

  • Allowed: Adding lead tape, edge guard tape, or overgrips (provided the original factory grip remains intact).

  • Voiding: Removing the original factory grip, altering/removing the butt cap, or any modifications to the handle will void the 30-day return policy.

STANDARD RETURN POLICY

(Applies to apparel, and subsequent paddle orders not covered by the 30-day on-court guarantee)

If you are a returning customer or purchasing items not covered by our On-Court Guarantee, we are happy to accept returns of new, unused items within 7 days of delivery.

Eligibility Requirements: To qualify for a standard return, the item must be in brand new, resellable condition:

  • Paddles: Plastic wrap on the handle must be intact. The face must be free of ball marks, scrapes, or contact. The original "face card" or packaging must be included.

  • Apparel: Must be unworn, unwashed, and in original packaging with tags attached.

Non-Returnable Items:

  • Core Line accessories unless incorrect/damaged goods are received.

  • Event/Experience tickets. 

  • Items that have been used, played with, or altered.

  • Gift cards.

  • Items marked as "Final Sale" or "Clearance" at the time of purchase.

Refund Process:

  1. Initiate: Email contact@goosepick.com with your Order Number to request a return authorisation.

  2. Ship: The Customer is responsible for return shipping costs. We recommend using a trackable shipping service.

  3. Inspect: Once received, our team will inspect the item to verify it is in new condition.

  4. Refund: If approved, a refund will be issued to your original payment method within 5-7 business days. Restocking fee of 20% (calculated on purchase price) deducted from refund amount.

    • Note 1: Original shipping charges are non-refundable (except when a wrong/damaged product is received).

    • Note 2: In the case that a Customer receives an incorrect/damaged product, the 20% restocking fee will be pardoned and all return logistics costs will be borne by Goosepick.

Rejection of Used Returns: If a return is received under this policy and shows signs of use (e.g., removed plastic, ball marks, sweat, etc.), the return will be denied. The item can be shipped back to you at your expense.

180-DAY LIMITED WARRANTY (ALL)

All Goosepick pickleball paddles are guaranteed against workmanship and manufacturer defects for a period of 180 days from the date of purchase. This warranty is non-transferable and applies only to the original owner. Purchase proof (such as an invoice in case of offline purchases) is required to be eligible.

PROOF OF PLAY VS. ABUSE

We expect your paddle to be used. Ball marks, sweat stains, and minor scuffs do not void your warranty. However, this warranty is VOID under the following conditions:

  • Improper Usage: Damage from striking the ground, net posts, other paddles, or anything other than a pickleball.

  • Commercial Use: Used in commercial applications, clinics, or as rental equipment.

  • Non-Purchased Items: Paddles won in promotions or competitions, or purchased in "used" condition from third parties.

  • Unauthorized Modifications: Any structural repairs or alterations made to the paddle beyond the "Allowed Modifications" listed above.

WHAT IS COVERED VS. WHAT IS NOT COVERED

This warranty does not cover normal wear and tear (fading graphics, scuff marks), negligence, exposure to extreme heat/cold or moisture, or the natural breakdown of surface textures and grit over extended use.

SOLE DISCRETION & NON-TRANSFERABLE

  • This warranty is non-transferable and only valid for the original purchaser.

  • Goosepick holds the sole discretion to determine whether a damaged paddle is covered and whether to replace or repair the item.

  • The warranty is considered satisfied once a replacement is issued; replacement paddles are not covered by a new warranty.

HOW TO FILE A CLAIM

Please email contact@goosepick.com with the following information:

  1. Your Order Number and Proof of Purchase.

  2. A short video clip clearly showing the defect.

Allow one week for processing. Approved replacements are typically dispatched once per week.

INTERNATIONAL SHIPPING & LIMITATIONS

Notice for Customers Outside India.

  • Final Sale: Any orders shipped to addresses outside of India (International) are considered Final Sale and are not eligible for returns, refunds, or exchanges.

  • Freight Forwarders: The use of freight forwarding services to deliver paddles outside of India voids both the 30-Day On-Court Guarantee and the 180-Day Limited Warranty.

  • Unauthorised Returns: If a paddle is shipped back to Goosepick from an international location without prior written authorisation, the package will be refused. We are not responsible for shipping costs or customs fees incurred during unauthorised transit.